BOOKING & CANCELLATION POLICY

 

When you email/text to make an appointment, we may need to discuss the type of service you require and agree to book one or more of our stylists for you.

 

During this initial interaction, we will be able to discuss the timing and process involved in the services you require in order for you to make an informed decision.


Cancellations

 

 

Should you not be able to make the appointment, we would be grateful if you could call at least 24 hours in advance in order for us to communicate with our team and clients as necessary.
 

 

Late arrivals

 

London is a busy and unpredictable city. As a general rule, we would be grateful for you to arrive on time to your appointment. Please note that late arrivals may have an impact on some of our services.

Should you encounter any problems on your way to our Salon, please let us know as soon as you can in order to inform our team and evaluate whether there will be an impact on our bookings for the day.

- DEPOSIT -

In order to secure your appointment, we are asking for £100 deposit (Straightening/Colour with Bleach) / £50 deposit (Digital Perm) to be paid at the time of the booking. We require at least 24 hours prior notice if you wish to cancel or reschedule your appointment. The deposit may be paid by Credit Card over our online booking system or at the salon by Credit Card, or Cash. The deposit is then held until your booking as a credit towards the appointment. If a cancellation is made before the 24 hours’ notice, the deposit will be refunded or carried on to the next appointment. If a cancellation is made after the 24 hours’ notice period, the deposit will be forfeited as a late cancellation fee. If you simply do not show up to a booked appointment, the deposit will be also forfeited as a no- show fee and you may not be able to make any future appointments without paying in FULL at the time of your booking.