When you email/text to make an appointment, we may need to discuss the type of service you require and agree to book one or more of our stylists for you.


During this initial interaction, we will be able to discuss the timing and process involved in the services you require in order for you to make an informed decision.




Should you not be able to make the appointment, we would be grateful if you could call at least 24 hours in advance in order for us to communicate with our team and clients as necessary.


Late arrivals


London is a busy and unpredictable city. As a general rule, we would be grateful for you to arrive on time to your appointment. Please note that late arrivals may have an impact on some of our services.

Should you encounter any problems on your way to our Salon, please let us know as soon as you can in order to inform our team and evaluate whether there will be an impact on our bookings for the day.